Shipping policy

RYCO Shipping Policy - Last Updated Nov 20 / 2025

Availability

We work closely with our manufacturing and vendor partners to get your items to you as fast as possible. In-stock items with our partners generally ship within 2-3 business days, but this is not a guarantee of a shipment date. Should our partners not have stock, we will reach out with options for in-stock alternates or alternates with faster shipping times.

RYCO Kitchenworks keeps a limited amount of items in stock at our warehouse in Lower Sackville, NS. Any of these will be processed and shipped within 1-2 business days of receiving your final order and complete payment. This is not a guarantee of delivery times, where various factors may impact freight and delivery such as holidays, inclement weather, etc as we work with 3rd party delivery companies.

DELAYS TO PROCESSING OR SHIPMENT

We at RYCO Kitchenworks will reach out to ensure we have all appropriate information in order to accurately process and ship your order.

Orders placed during a holiday will be subject to an additional processing or shipping day.

FREIGHT QUOTES & APPROVALS

At RYCO Kitchenworks, we strive to be as accurate as possible to ensure that your order process is positive. We also know that freight can be both unpredictable in costing and delivery times.

For this reason, every purchase at RYCO Kitchenworks will require and receive a custom freight quote from our team. This helps us ensure that our freight carriers can meet your delivery needs and will help us do our best in keeping your freight costs as accurate as possible.

To best meet your delivery needs, RYCO Kitchenworks assumes that tailgate deliveries are required as  often our customers do not have dock level loading. Tailgate charges are included in our freight costing however, if you have access to dock level loading or do not require a tailgate please notify us when we are processing your freight quote.

From your cart purchase, we will place your purchase amount on hold on your credit card or applicable payment method. You will receive from RYCO Kitchenworks a custom freight quote based on your location and level of delivery service needed. Once approved, the freight quote amount will be charged to your card, and your equipment will be charged to your card. These charges will not go though unless approved by the cardholder.

If orders are cancelled at the freight quoting stage, we shall remove the purchase amount on hold. Please allow 1-3 business days or your bank’s processing time for this hold to show on your statement.

FREIGHT & SHIPPING

Most of our items are shipped directly from our manufacturer or vendor partners’ warehouses across Canada. RYCO Kitchenworks will at times ship in-stock products from our warehouse in Lower Sackville, NS.

All items are shipped via our freight partners at Midland Freight or Midland Courier, however some smaller items may ship via Purolator or ship via manufacturer freight carriers.

In-stock item shipping and processing times from our manufacturer or vendor partners can vary, but on average run 2-3 business days. Larger items may require more time, and large shipment quantities or truckload quantities may require upwards of 7 business days. 

We must be provided with your correct shipping address and receiving details as these cannot be changed once the product has shipped. Our carriers will deliver to one location and will make one attempt to deliver. Any further required attempts may incur additional charges.

MODIFYING OR CANCELLING AN ORDER

We will do our best to help accommodate any order modifications but cannot guarantee modifications can be made. If you require an order modification, please reach out to RYCO Kitchenworks as soon as possible so we may assist you.

If you require a return, please review our Return Policy.

A cancellation and/or restocking fee may be applied against any refunds or credits to your order depending on manufacturers’ fees. In order to avoid any related delays and fees, please reach out to RYCO Kitchenworks with any questions or for more information prior to placing your order.

Custom items and products, items built-to-order, used, special stock, or any modified items shall not be modified or cancelled, nor shall they be applicable for refund.

CANCELLATION BY RYCO

We want to ensure that every experience is smooth and positive for our customers. However, we may need to cancel any order, refunds, credits, or processing of reshipments, at our discretion without prior notice.

We also reserve the right to refuse service or suspend accounts if we believe there is a violation of our policies or violation of any relevant laws, misuse of our services, fraudulent activity, or behavior that’s harmful to other users or our platform. If this happens, please note that we shall not offer reimbursement for any termination related to such actions.

We’re here to help, so if you ever have any concerns, please don’t hesitate to reach out.

DAMAGE POLICY & INSPECTION OF GOODS

It is the duty of the customer to inspect the goods upon arrival, and to ensure this is done prior to sign-off on receiving paperwork from the carriers while the driver is present. Damage noted after receiving may not be claimable. If items arrived damaged the customer may refuse the shipment and begin a claim with the freight carrier. The freight carrier shall provide instructions on how to proceed with filing a damaged shipment claim.

It is recommended that the customer take photos of all damage to equipment or goods to file along with a damaged shipment claim.

Refusing damaged equipment or items does not incur a fee with the carrier. Refusing a delivery for any reason excepting damage will incur the full return freight fee plus an additional restocking fee as determined at that time by RYCO Kitchenworks.

RYCO Kitchenworks shall not be held responsible for any items or goods damaged in the shipment and delivery process. RYCO Kitchenworks shall not be held responsible for any damage incurred to items after being received, while in possession of the customer, or during any return freight processes.

LOST ITEMS OR ORDERS LOST IN TRANSIT

If you suspect your order has been lost in transit (tracking info is not accurate, not updated, and/or you have not received the item by more than a week following the carrier’s estimated delivery date), please reach out to RYCO Kitchenworks as soon as possible. We will assist you in connecting with the carrier and working with them to locate your shipment.

For lost items, if you have not received all the items on your order, please reach out to us at RYCO Kitchenworks immediately. Ensure that you note on the receiving paperwork that you did not receive specific items before signing off with the driver.

At times, our vendor and manufacturing partners will partially ship an order due to a longer back-order on parts or equipment. Should you only partially receive your order, please review the paperwork for any notes on back-orders and extended lead-times. You may reach out to RYCO Kitchenworks for assistance on finding applicable alternates or replacements for back-ordered items, however we cannot guarantee that we will be able to find an exact match or applicable solution (is this one necessary?).

INCORRECT ITEMS

If you have received incorrect items due to RYCO Kitchenworks or our vendor & manufacturing partners’ shipping error, please contact RYCO Kitchenworks as soon as possible. We will work with our customers to find the best and quickest solution to remedying incorrect item errors.

Do not ship back the items back to RYCO Kitchenworks or the original FOB prior to reaching out to RYCO Kitchenworks, as it is not guaranteed that the freight will be reimbursed.